Our Returns Policy
If something is not right, you have 30 days from the day your order arrives to return it. We want every piece from Essential Hoodie to fit the way you expected, and a clear returns process is part of that. After 30 days we are no longer able to offer a refund or an exchange on that order.
What Makes an Item Eligible
To be accepted, an item must be unworn and in the same condition you received it, with any tags still attached and the original packaging intact. Pieces that have been washed, worn or altered cannot be returned. For hygiene reasons, final-sale items are not eligible, so check the product page before buying one of those.
How to Start a Return
Starting a return is simple. Contact our team with your order number and tell us which item you are sending back and why. We will reply with the return address and the steps to follow. Please wait for that confirmation before posting anything, and do not send items back to the manufacturer.
Return Shipping
Unless the item arrived faulty or incorrect, you cover the cost of return postage, and that cost is not refundable. For anything of higher value, a tracked service is worth using, since we cannot refund a parcel that never reaches us.
Refunds
Once your return arrives, we inspect it and email you to confirm it was received. After approval, the refund goes back to your original payment method within a few business days. Depending on your bank or card provider, it can take a little longer to appear on your statement.
Exchanges and Sizing
If a piece simply does not fit, the quickest route is often an exchange for a different size. Our Essentials size guide helps you confirm the right one before you send anything back. We replace items directly when they are faulty or damaged on arrival.
Cancelling Instead of Returning
If your order has not shipped yet, cancelling is faster than returning. The timing and steps are set out in our order cancellation policy. Once a parcel is on its way, a return is the route to take.
Need a Hand?
If anything about a return is unclear, contact our support team and we will walk you through it. We would rather sort a problem quickly than leave you guessing.