Privacy Policy

Website: https://shopessentialhoodie.com

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop on our website.

Who We Are

Our website address is: https://shopessentialhoodie.com. We are an online store selling hoodies and apparel.

Information We Collect

When you browse our site, place an order, create an account, or contact us, we may collect:

Order information: name, shipping address, billing address, email, phone number, and order details (products purchased, size, color, etc.)
Payment information: processed securely through our payment gateway (we do not store your full card details on our servers)
Account information: if you create an account, we store your name, email, password (encrypted), and order history
Browsing information: IP address, browser type, device information, and pages visited, collected automatically for site security and analytics
Communication data: any information you provide when you contact us via email, contact form, or chat

Cookies

We use cookies to:

Keep items in your shopping cart while you browse
Remember your login details if you choose “Remember Me”
Understand how visitors use our site (analytics) so we can improve it
Show you relevant offers and remember your preferences (e.g., currency, language)

Login cookies last for two days, and screen option cookies last for about a year. If you log out of your account, login cookies will be removed. You can disable cookies in your browser settings, but some site features (like the cart) may not work properly.

Media

If you upload images (for example, in a review or support request), please avoid uploading images with embedded location data (EXIF GPS), as this data could be extracted by others.

How We Use Your Information

We use the information we collect to:

Process and deliver your orders
Communicate with you about your order (confirmation, shipping updates, support)
Send promotional emails or offers, if you have opted in (you can unsubscribe anytime)
Improve our website, products, and customer experience
Prevent fraud and keep our site secure
Comply with legal and tax obligations

Who We Share Your Data With

We share your information only where necessary to run our business:

Payment processors (e.g., card/payment gateway providers) to securely process your payments
Shipping and courier companies to deliver your order
IT and hosting service providers who help us run the website
If you request a password reset, your IP address will be included in the reset email

We do not sell your personal data to third parties.

How Long We Retain Your Data

Order and transaction records are kept for as long as needed for accounting, tax, and legal purposes
Account information is kept as long as your account is active; you may request deletion at any time
Contact form/support messages are kept only as long as needed to resolve your query

Your Rights

You have the right to:

Request a copy of the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data (subject to legal/accounting requirements we must follow)
Withdraw consent for marketing emails at any time

To exercise any of these rights, please contact us using the details below.

Embedded Content

Pages on our site may include embedded content (e.g., videos, maps, social media posts). Embedded content from other websites behaves exactly as if you visited that website directly, and these third parties may collect data about your interaction with that content.

Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

Where Your Data Is Sent

Order and payment data may be processed by third-party payment and shipping partners as described above. We take steps to ensure any partner we work with handles your data securely.