Order Cancellation Policy

We understand that sometimes plans change — maybe you picked the wrong size, ordered the wrong color, or just changed your mind. That’s completely normal, and we’ve put together this policy to make cancelling an order as straightforward as possible.

Cancellation Window

Once an order is placed, we work quickly to get it processed and shipped out so it reaches you as soon as possible. Because of this, orders can only be cancelled within a limited window after purchase — typically within a few hours of placing your order, before it moves into processing and packing.

If you need to cancel, the sooner you reach out, the better. Once an order has already been packed or handed off to our shipping carrier, we’re no longer able to stop it, and you’ll need to wait for delivery and follow our Refund and Returns Policy instead.

How to Request a Cancellation

Cancelling an order is simple:

  1. Contact us as soon as possible by phone or email with your order number.
  2. Let us know the reason for the cancellation (this helps us process it faster, but it’s not required).
  3. Wait for confirmation — our team will check the order status and confirm whether cancellation is still possible.

If your order hasn’t entered processing yet, we’ll cancel it and issue a full refund to your original payment method. If it has already shipped, we’ll let you know so you can arrange a return instead once the package arrives.

Partial Cancellations

If your order includes multiple items and you only want to cancel part of it, let us know which specific items you’d like removed. We’ll do our best to accommodate this as long as the order hasn’t already been processed for shipping.

Refunds for Cancelled Orders

Once a cancellation is confirmed, refunds are typically processed within a few business days back to your original payment method. Depending on your bank or card provider, it may take a little longer for the funds to reflect in your account.

Orders That Cannot Be Cancelled

There are a few situations where cancellation isn’t possible:

  • The order has already been shipped or handed to our courier
  • The item was part of a limited or final sale
  • The cancellation request comes after our stated cancellation window

In these cases, we recommend reviewing our Refund and Returns Policy for information on returning your order once it arrives.

Changed Your Mind About an Item Instead?

If you’d rather swap a size, color, or style instead of cancelling entirely, reach out to us and we’ll see what we can do before your order ships. Catching it early is always the easiest way to make a change.

Need to Cancel an Order?

Reach out as soon as you can — our team moves fast, and early contact gives us the best chance of stopping your order before it heads out.

Shop Essential Hoodie 📍 3303 S Deerfield Ave, Lansing, MI 48911, United States 📞 +781 921-0652 📧 Support@shopessentialhoodie.com 🕒 Monday – Saturday | 9 AM – 6 PM (PST)